Guest Support Officer | The Star Brisbane As a Guest Support Officer, you’ll play a key role in promoting safer gambling practices and supporting our guests in making informed choices. Reporting to the Safer Gambling Duty Manager, you’ll provide empathetic assistance to guests experiencing gambling-related challenges, conduct welfare checks, and collaborate with internal teams to enhance safety and awareness. You’ll also guide self-excluded guests toward professional support services such as gambling treatment and financial counselling. This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star. Why You’ll Love It Here: Immediate start Free buffet meal every shift Fresh uniform daily, laundered on property Discounted city parking Up to 30% off dining & accommodation at The Star Brisbane Venues Career growth through The Star Academy 24/7 rostered shifts available Lifestyle perks: gym memberships, retail discounts, laundry services & more What We're Looking For: Experience in guest relations, support services, social work, security or education Demonstrated ability to develop productive relationships, policies, and safer gambling strategies Ability to demonstrate problem solving skills and show innovative thinking Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety About The Star Brisbane The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts. We’re all about inclusion. At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index. Ready to shine? Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.
